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How will you ship my order?
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We ship most items via Special Furniture Handling Trucks. All bedroom sets ship to the first dry place inside your home. This can be the garage or inside the front door.
- Customer must be present to inspect, accept and sign
for their delivery. Most smaller pieces will ship curbside.
- Some bedroom sets have option to ship via White Glove Delivery- White glove delivery is setup of product and trash disposal. Delivery will not set up mirrors on walls. If you have an unusual situation in your home- please advise us so we can make sure there are no added costs. - IE spiral staircase, small stairways, and delivery needed via second floor balcony.
When will my order arrive?
Most orders ship within 3-7 business days. All items ship direct from our warehouse. You will receive an email from us within 24 hours of placing your order with an estimated lead time of when the item will leave our warehouse.
The lead time is as follows for delivery to your home--once the item actually ships from our warehouse.
West Coast - 3-5 days
Mid US - 4-7 days
East Coast 6-9 days
Inside delivery- add approx 3-5 additional days.
When do I get tracking information?
Once item leaves our place we will email you tracking information. This email is important as it contains very important information about receiving product.
What if my item arrives damaged? (all items ship insured)
Our staff has extensive packaging
and shipping experience that reduces the chances of damage. Most pieces are opened and inspected for any damages prior to shipping. In addition we add extra packing materials to prevent any damage that may happen along the way. However, in the event of
damage please save all original packaging and notify us within 24hours via email mailto:sandiegosleep@hotmail.com
immediately.* Or you may choose to call us at 800-984-9511 All items must be opened and inspected before the driver leaves and noted on paper your asked to sign*. All items are ship insured for damages but if you choose not to inspect the product then a claim will be not accepted by our carrier. You cannot write on the bill of lading, "subject to inspection" or "will inspect later".
Damages to items shipped must be noted on the delivery receipt and
reported to us immediately.
Pictures may be required in the event of damage. If
there are partial damages or shortages, accept the good / bad items and list damages/shortages
on the delivery receipt. If the product is damaged and noted on the delivery
receipt; we will send free replacement parts / pieces to correct the problem, or issue a
pickup to replace the product at our discretion. If a replacement is declined and
you would rather cancel your order you can refer to our return policy.
*UPS shipments - night stands and other small items may be reported to us within 3 business days. These are the only items you can inspect at a later date and a claim can be filed.
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